FAQ

How long will it take for my order to arrive?
Orders are sent out daily with Australia Post Registered Mail Service. Australia Post specifies a delivery time of 2-4 business days for parcels sent within Australia, and 3-10 business days for international parcels.

 

I have been waiting for my order and it still has not arrived? What should I do?
Please email sales@edenboroughevans.com. We register all orders sent and will follow this up for you.

 

How much does postage cost? And what is ‘Want It Now’?
Edenborough Evans offer free postage for all online orders purchased from the Edenborough Evans Online Shop within Australia. International shipping is available for $AUD20.

 

Edenborough Evans is proud to offer its Melbourne customers same day delivery within the Melbourne Metropolitan area. This service is provided by ‘Want It Now’ which is operated through Australian courier company, Mail Call. ‘Want It Now’ is available for orders made between 9am – 4pm Monday to Friday. It is not available on public holidays. ‘Want It Now’ has a flat rate of AUD$19.99.

 

Can I order if I live outside Australia?
Yes. International shipping is $AUD20.

 

Can I return items I have purchased?
Yes. If you would like to return an item please email sales@edenboroughevans.com with your order confirmation email attached. Refunds will only be granted for orders returned within 30 days of the original purchase day.

 

What is the plating like? Will it wear off?
Edenborough Evans uses premium quality plating. Please be aware that plated jewellery must not be worn in water or be exposed to perfumes, moisturises, soaps and other cleaning products.

 

How long are gift vouchers valid for?
Edenborough Evans gift vouchers have no expiry date.

 

Can I return custom stamped pieces for the Day Edenborough Evans Collection?
Custom made pieces cannot be returned.

 

What should I do if I think there is a manufacturing fault with my order?
Please contact sales@edenboroughevans.com

 

Is it safe to purchase online with Edenborough Evans?
Yes. Edenborough Evans uses trusted service PayPal for online purchases.

 

How should I care for Edenborough Evans jewellery?
Store your jewellery in a soft fabric sealed bag. Do not store with other jewellery items to avoid damaging the piece.

 

Will the pieces tarnish?
Metal jewellery will always tarnish when exposed to oxygen.

 

How do I clean my jewellery?
Use a soft cotton cloth to gently polish the surface of all plated pieces. If the piece is sterling silver gently polish using a silver cloth.

 

Are all pieces nickel free?
Yes. All jewellery is nickel free.

 

Where can I view Edenborough Evans pieces?
Edenborough Evans Collections are available for viewing at the online shop. If you would like to visit one of our stockists please contact sales@edenboroughevans.com to locate your nearest retailer.