How long will it take for my order to arrive?
Orders are sent out daily with Australia Post Registered Mail Service. Australia Post specifies a delivery time of 2-4 business days for parcels sent within Australia, and 3-15 business days for international parcels. *Please contact us for International Express options.
I have been waiting for my order and it still has not arrived? What should I do?
Please email firstname.lastname@example.org. We register all orders sent and will follow this up for you.
How much does postage cost?
Edenborough Evans offer free postage for all online orders purchased from the Edenborough Evans Online Shop within Australia. International shipping is available for $AUD30.
Can I order if I live outside Australia?
Yes. International shipping is $AUD30.
Can I return items I have purchased?
Yes. If you would like to return an item please email email@example.com with your order confirmation email attached. Refunds will only be granted for orders returned within 14 days of the original purchase day.
*There are no returns on personalised pieces as these are custom stamped.
What is the plating like? Will it wear off?
Edenborough Evans uses premium quality plating. Please be aware that plated jewellery must not be worn in water or be exposed to perfumes, moisturises, soaps and other cleaning products.
How long are gift vouchers valid for?
Edenborough Evans gift vouchers have no expiry date.
Can I return custom stamped pieces for the Personalised Edenborough Evans Collection?
Custom made pieces cannot be returned.
The text on my personalised jewellery is not straight, are all pieces like this?
The personalised collection celebrates the "hand made" aesthetic. When pieces are hand stamped they will have character, meaning the text will not be in a "perfectly" straight line. This is a deliberate part of the design and the appeal.
What should I do if I think there is a manufacturing fault with my order?
Please contact firstname.lastname@example.org
Is it safe to purchase online with Edenborough Evans?
Yes. Edenborough Evans uses trusted service PayPal for online purchases.
How should I care for Edenborough Evans jewellery?
Store your jewellery in a soft fabric sealed bag. Do not store with other jewellery items to avoid damaging the piece.
Will the pieces tarnish?
Metal jewellery will always tarnish when exposed to oxygen.
How do I clean my jewellery?
Use a soft cotton cloth to gently polish the surface of all plated pieces. If the piece is sterling silver gently polish using a silver cloth.
Are all pieces nickel free?
Yes. All jewellery is nickel free.
Where can I view Edenborough Evans pieces?
Edenborough Evans Collections are available for viewing at the online shop. If you would like to visit one of our stockists please contact email@example.com to locate your nearest retailer.